More firm leaders are seeing the value of providing complementary services as a way to expand existing client offerings and ...

Our industries have thrived on perceived trust, but that alone won't cut it anymore. So how do we ensure the future of our relationships and build new ones? Getting back to the basics is where to ...

Role of Client Service Managers in an Advertising Agency. No advertising campaign goes from storyboard to sales driver by itself. The client services manager is the ad agency executive who guides ...

If you work in a service industry, sooner or later you will have to deal with an angry, disgruntled client who will resist your best efforts to solve his problem. Although service providers may ...

7 tips for starting a client advisory services practice It’s a great time to launch a CAS practice — if you’re willing to make the commitment.

Client service is a big and important part of your IT organization’s support. In fact, it may be worth a lot more than you think. To illustrate how important client service is to a company, I ...