Recent research by Nucleus put the focus on contact centres. Their claim was twofold – firstly that there was significant ROI to be had, but equally that choosing the cloud route allows for more ...

Google Cloud Contact Center AI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally ...

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, has today announced the launch of a distribution agreement with Westcon, the leading ...

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and ...

InVision Software’s cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX Technology Week 2019, Merchants, a customer management partner specialising in the business process outsourcing industry, today announced that the ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

However, the cloud contact centre market is still at a nascent stage of development. Although hosted contact centres bridge the gap between on-premise and fully cloud based solutions, uptake of the ...

8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the ...