How to Record Your Customer Service Calls We outline a few easy ways to record your next customer service call and keep frustrating companies honest.

Have you ever been on a customer service call so outrageous you wish you'd recorded it? Well we've got your ticket to recording those calls in no time.

A video posted to YouTube back in August 2014 shows first hand the power of recording phone calls. This is especially true when it comes to dealing with customer service representatives who might ...

The head of the global remittance service provider says building a 'customer centric' culture has been a top-down operation.

RedRoute, a voice-based customer service experiences and conversational artificial intelligence startup, is going after an emerging $350 billion customer service automation sector. When Brian ...

Customer service that comes up short. I reported recently about the pandemic-related rise of recordings from businesses about “unusually heavy call volume” and epic waits on hold.