First integrations include conversational AI leaders Cognigy and Google Cloud's Dialogflow, speeding enterprise IT development time from months to hours Newest capability of Bandwidth Maestro, the ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact center. That’s true whether it’s through AI-driven analytics, the ...

‘Google is investing in the next generation of AI innovation in Arkansas and across the country,’ says Google President Ruth Porat regarding its new $4 billion data center investment. Google is ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

To better understand how things are changing in the customer service and experience space, I spend quite a bit of time speaking with technology vendors. One of my most recent chats was with Olivier ...

Community driven content discussing all aspects of software development from DevOps to design patterns. The Google Cloud Certified Generative AI Leader exam validates your ability to understand, apply ...

There have never been more options for things to buy. Google is betting AI is how shoppers will make decisions. There have never been more options for things to buy. Google is betting AI is how ...