The Internal Revenue Service awarded a $150 million follow-on contract last week to Aspect Communications Corp., a software company that provides voice recognition and other customer service ...
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IRS to deploy Salesforce AI agents after staff cuts
The Internal Revenue Service is preparing to lean on artificial intelligence to keep taxpayer services running even as its human workforce shrinks. The agency plans to roll out Salesforce-built AI ...
AT&T Government Solutions will provide toll-free service to the Internal Revenue Service under a new contract worth up to $180 million over five years, AT&T said March 11. The toll-free service ...
How to talk to a real person at the IRS How to make an appointment at an IRS office What to do before you meet with the IRS The recent layoffs of federal workers and office closures may mean longer ...
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