MKS just announced an ITIL process framework in its MKS Integrity Suite 2005, the company’s enterprise application change management solution. According to Dave Martin, MKS VP of product management, ...

Those familiar with only ITIL V2 often scoff at the thought that ITIL could serve as a governance framework for SOA. With ITIL V3, the focus of the framework shifted towards service-orientation.

Of course, you do not have to read and follow all of the ITIL processes, but needless to say, providing services within the agile framework will be less cumbersome.

The ITIL framework – the acronym being retained from its former description of Information Technology Infrastructure Library – is focused on aligning IT services with the needs of businesses, ...

To be successful in rolling out processes in accordance with the ITIL framework, added Bronkhorst, companies should make only "slight customizations" rather than many changes during the adoption.

As a standards framework for IT services management (ITSM), the IT infrastructure library (ITIL) continues to be useful and beneficial for companies. However, it needs to be updated with more real ...

IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT ...

According to David Proctor, many airmen have trained in the ITIL framework, but the practices have never been enforced. Instead, most commands have developed their own best practices with the ...