An ITIL Certification programme is available from The Knowledge Academy a well known training provider to help people prepare for the IT service management environment difficulties.

ITIL began as a library consisting of books that discussed specific IT service management best practices, based on recommendations from the CCTA.

Is your approach to IT service management safe and efficient? Learn what an ITIL 4 framework is and how it can help streamline your team’s approach to IT.

Lou_Hunnebeck: This is a good example of how ITIL leverages and respects other available bodies of knowledge. ITIL provides guidance on Security Management processes and integration with other ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating ...

All these different metrics feed back into what ITIL is trying to help IT organizations do. Actually, the bottom line is how do you do more with less, and that's where log management fits in. ...

Use ITIL capacity management processes to eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments and consistently provide the right ...

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year.