The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

Nortel this week announced an interactive voice response (IVR) server that could help midsize firms deploy customer service features found in the largest call centers. The Media Processing Server (MPS ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call centers ...

With new features such as call-flow management and reporting embedded into its latest release, Postilion’s Voice Banking interactive-response service has attracted 15 new banking customers, according ...

DIRECTV offers satellite television in all fifty states. It has 24 call centers, providing customer service from the stage of the curious potential customer, on to the point of sale and through ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...