Live chat is a great customer service tool if you avoid the common customer satisfaction pitfalls. Train your customer care team today to provide the best chat-based service in your industry.

Customer service interactions, at their core, are really human interactions that should be empathetic and efficient in solving issues and addressing customers’ needs.

How does your brand handle customer service? Do you have any favorite quotes regarding customer service that you want to share?

Today, live chat is growing into the preferred customer service channel for many customers. Yes, live chat is increasingly becoming critical. But doing it wrong carries a number of risks.

The live chat feature is bound to help your business grow and flourish since it provides satisfaction to your customers. All in all, the live chat feature gives your website the opportunity to ...

Unbabel has partnered with Ada to provide multilingual assistance to live customer service agents and language capabilities to Ada chatbots.

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue but also build a strong brand presence.

WASHINGTON, April 11, 2019 /PRNewswire/ -- Eighty-eight percent of people (88%) prefer speaking to a live customer service agent instead of navigating a phone menu. Clutch, the leading B2B ...

Life is too short to battle customer-service droids. Fortunately, defeating the robots and getting straight to a real, live, breathing human being is easier than you’d think.