Q. I needed help with my Apple TV, did a quick search for the company's tech-support number, reached what I thought was Apple — and instead got charged $250 by somebody else. What happened? A.

Apple has topped Laptop Mag's Tech Support Showdown list for the third year in a row, receiving praise as "the best tech support in the business," and beating out nine other computer-making ...

It's gratifying to be the one friends, relatives, and coworkers turn to when theyu2019re faced with Mac problems. But must they call you about every single little thing? Christopher Breen gives ...

Apple again took the top prize in <i>Consumer Reports</i>' survey of technical support providers, thumping rival PC makers by a large margin and edging out third-party local support.

Few companies even came close to beating Apple's score of 91 in the Tech Support Showdown, but Razer, the number two company, scored an 88 and Dell scored a 73.