Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global ...

Sakshi Tyagi, a technical support engineer for Azure App Service, is excited about advances in AI technology, like Copilot in Microsoft Dynamics 365 Customer Service, and how they can help her provide ...

At Microsoft Inspire, we’re also highlighting how customers like Virgin Money are empowering their customer service departments with tailored chatbots built with Copilot in Power Virtual Agents.

The focus at Microsoft’s Inspire event is largely around improving life for ISVs, with more support and improved exposure on the vendor’s marketplace.

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers.

Vendors pitched scores of products during the Inspire conference, many of them serving to augment Office 365 and other Microsoft offerings.

Microsoft described a bunch of Azure enhancements at its Inspire event for partners. Partners can help steer customers toward "more resilient infrastructure" by helping with Azure migrations. They ...