Today, we’d like to talk about how Session Initiation Protocol can bring the call center a greater variety of ways to communicate. SIP, as readers may recall, has three important advantages over H.323 ...

Nuasis (Mountain View, CA), a developer of IP call routing software for call centers, has come out with the latest iteration of its tool, NuContact Center 2.0. With this release, Nuasis employs an ...

Interaction Dialer 2.4 is the industry's first dialer component that complies with the Session Initiation Protocol (SIP), a popular standard for VoIP technologies, said Joseph Staples, senior vice ...

While many enterprises have transitioned to SIP trunking as they adopt Voice over IP (VoIP), many are hesitant to migrate their contact centers away from the Public Switched Telephone Network (PSTN) ...