Salesforce has cut 4,000 customer support positions, reducing its support staff from 9,000 to 5,000, as artificial intelligence (AI) now manages approximately 50 percent of customer interactions.

The ambitious tech company's cloud offerings have expanded in numerous dimensions over the last few years, from community and analytics to Internet of Things and most recently artificial ...

AI agents have been a boost for productivity at Salesforce, Benioff said.

Salesforce's government-approved Agentforce platform. Salesforce noted the “staffing shortages and rising public expectations ...

Salesforce plans to integrate Regrello's AI-native process automation technology with its Agentforce platform and Slack to ...

Salesforce uses AI to reduce customer support from 9,000 to 5,000 employees, as CEO Marc Benioff discusses on a podcast.

The architect of the future will be defined by their ability to translate business goals into scalable, secure and ...

Salesforce.com plans to make its Apex Code available in general release next month, completing its transition from an on demand CRM application platform to a more generalized on demand software ...

Genie is a new data integration model that underlies the Salesforce platform with the aim of moving data wherever it’s needed most -- and doing it fast.

For more than 20 years, Salesforce has been selling cloud business software, but it has also used the same platform to build ways to track other elements ...

During the Salesforce.com DreamForce conference this year (disclosure, Salesforce covered my travel and expenses to attend), the company announced Wave, it’s so-called “analytics cloud ...