The online auction giant will close its direct e-mail link to SafeHarbor, its department that responds to questions about suspicious activity on the site or specific fraud complaints.

In response to complaints from users, eBay Sunday announced it will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers.

In your correspondence, eBay explained that it sometimes flags new accounts for additional verification to prevent fraud. In ...

Cobb didnt specify whether eBay would be hiring new staff to deal with the greater volume of customer communication—he said the focus was on “giving our [customer service] reps the flexibility ...

EBay expects to maintain current customer support levels and does not anticipate any disruption to service as a result of the closure of its Vancouver office in September. ((CBC)) About 700 jobs ...