We closed 2024 with mixed results for AI in customer experience (CX). While enthusiasm for the transformative potential of AI in customer service remained strong, fewer projects than anticipated moved ...

Businesses today face a critical need for seamless communication and collaboration across distributed teams. Unified communications platforms have emerged as the cornerstone for integrating advanced ...

Artificial intelligence is transforming retail communications, with nearly half of retail businesses already fully integrating AI into customer conversations. This statistic comes from RingCentral’s ...

Artificial intelligence is transforming industries across the board, yet the legal sector finds itself lagging behind in embracing this technology, particularly when it comes to client communications.

Contact centers are successfully ramping up their adoption of AI agents to fully automate customer interactions. In fact, 68% of companies using AI had increased their spending on AI triage agents in ...

Businesses rely heavily on cloud-based communications to stay connected and productive. Unified communications as a service (UCaaS) technology solutions have become a cornerstone of many companies’ ...

Contact centers are evolving rapidly, and businesses are facing a critical decision: stick with traditional on-premise solutions or migrate to the cloud. This choice can significantly impact customer ...

It doesn’t seem to matter whether the startup is a household name like WeWork or MoviePass, or if it was so small that no one would ever have heard of it outside a tiny and specific niche. Startups, ...

Artificial intelligence is rapidly transforming business communications, offering unprecedented opportunities to improve efficiency, customer experience, and decision-making. However, securing buy-in ...

Customer service profoundly impacts customer satisfaction, revenue, and overall business success. Many organizations are realizing the critical role that a well-equipped contact center plays in ...

Out of all industries, retail is perhaps the most potent playground for GenAI (generative AI) applications. With fewer regulatory restrictions compared to verticals like law and healthcare, and ...

As artificial intelligence (AI) becomes increasingly integrated into healthcare communications, organizations face new challenges and opportunities. This overview explores the security landscape ...