You have to use the exact template 8x8 provides ... you can see a graph displaying call quality (it always rated mine as good). You can also check the analytics dashboard to see how many meetings ...

This project is a comprehensive analysis and visualization of a call center's performance using a dashboard created in Power BI. The raw data was sourced from a CSV file, cleaned and prepared in Excel ...

You can create a release to package software, along with release notes and links to binary files, for other people to use. Learn more about releases in our docs.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

There are to plans available: Five9 is an all-in-one call center solution that enables management of customer support and sales through a single dashboard. Aside from all the usual features you ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Excel is a fantastic spreadsheet app, capable of processing large quantities of data with ease, but it’s missing arguably its biggest recent feature addition on Mac. Still, it’s absolutely ...

These free online tools let you skip the setup and start tracking your money right away. Many, or all, of the products featured on this page are from our advertising partners who compensate us ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...