A nine-criteria evaluation found that Call Center Coach’s Execution System transformation delivers stronger leadership ...

The new facility features monitors on walls, drop screens from ceilings, and multiple stations to function as a child safety ...

This week’s Current Climate newsletter also looks at Waymo’s big aspirations for electric robotaxis and Fervo’s big funding ...

Akron police say Ava helps route callers to the right destination and gathers key information for dispatchers to relay to ...

Germany isn’t the only country considering this drastic move. Denmark is set to raise its retirement age to 70 by 2040 (2) ...

The Carver County Sheriff’s Office has implemented a new Automated Abandoned Callback (AAC) system to improve efficiency in its 911 call center.

In a 911 communications center, every second counts. But, critical seconds can be lost when non-emergency calls fill the ...

During the power outage following the winter storms of 2021—known in Texas as Winter Storm Uri—Rita, an Indigenous woman who ...

With electricity demand projected to rise by 15.8% by 2029, the Center for Rural Affairs is urging significant upgrades to ...

Going forward, we know the Fed will likely be way more dovish, as the number of dissenters will likely be low and there will ...

Taken together, these innovations amount to a sweeping cultural change, as well as process change for banks whose customer ...

Public Service Enterprise Group (PSEG) is a publicly traded diversified energy company operating in New Jersey and New York’s Long Island. In New Jersey it provides natural gas to 1.8 million ...