Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...
PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is now valued at over $750 million.
Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.
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