Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Callers were then told to “please stay on the line” if they wanted to speak to a representative. The phone system was also ...

After introducing R1, the company now demos interesting actions performed on Android tablet with its new agent.

OpenAI said on Friday that it is rolling out Operator — its AI agent that can perform tasks on behalf of users — for ChatGPT ...

Operator is now out in Australia, Brazil, Canada, India, Japan, Singapore, South Korea, the UK and most places where ChatGPT ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.