In this story, one teenage girl did a great job sounding natural at her call center job, but then a new supervisor told all ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...

Opened two years ago by Goodwill Industries of the Chesapeake, the Excel Center has tapped an apparently deep well of need in ...

President Donald Trump came to Pa. to address the economy. Instead, he talked about Philly sports, attacked immigrants and ...

Check out which offenses are facing off against pass or run funnel defenses, and what it might mean for your Week 14 ...

See which offenses are facing pass-funnel or run-funnel defenses, and what it might mean for your Week 13 start-sit decisions.

The filmmaker Chloé Zhao and the novelist-turned-screenwriter Maggie O’Farrell explained the changes they made in the tale of ...

Billy Crudup and Denise Gough talk about how they’re helping to bring the landmark movie 'High Noon' to London’s West End as ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get abandoned. Harvard Business Review puts the overall AI failure rate at 80% ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Mr. Reiner, who was in “All in the Family,” directed films including “This Is Spinal Tap,” “When Harry Met Sally …,” “The ...