Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

The QKS Group SPARK Matrix™ provides competitive analysis & ranking of the leading CCOS vendors. Progress, with its ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business transformation, today announced a new partnership that will leverage 3CLogic's robust ...

Even just planning your travel can be very stressful. If you want peace of mind when booking your European flights, follow ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Christmas is the most hectic period of for Australia Post, with both shoppers and workers trying to meet deadlines.

Where fans can watch, listen to & follow Sunday’s women’s college hoops game between Kenny Brooks’ Wildcats and Bart Brooks’ ...

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

Netflix is the most popular video streaming service in the world, boasting an extensive library of shows, movies, ...

Exclusive: BA said tickets cancelled by fraudsters could not be reinstated, forcing couple to pay again for poorer seats ...

The University of Utah has announced a plan to help the athletic department generate new revenue streams, in part through a ...

The College Football Playoff selection committee's decision in 2025 has sparked controversy. Notre Dame was dropped from the ...