Abstract: Software architecture relies heavily on modeling techniques to describe, analyze, and verify system designs. The Unified Modeling Language (UML) is widely recognized as both a de facto and ...

Workload Discovery on AWS is a solution to visualize AWS Cloud workloads. With it you can build, customize, and share architecture diagrams of your workloads based on live data from AWS. The solution ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...

CHARLOTTE — Members of Civic Federal Credit Union have reported long hold times and trouble accessing their accounts following a recent merger. The transition from Local Government Federal Credit ...

The IRS is trying to hire thousands of customer service employees, after raising concerns it won’t have enough staff to keep up with taxpayer phone calls next filing season. The agency is looking to ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

While mostly hoping to slash the agency, there is one part of the Internal Revenue Service where President Trump is seeking to significantly add staffing: customer service. While the White House is ...

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches, website ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Fintech company Klarna, known for its “buy now, pay later” services, is going back on its decision to replace human workers with Artificial Intelligence (AI). The company has previously claimed that ...

ATLANTA--(BUSINESS WIRE)--cove, the AI for Architecture company driving a technology-enabled future, today introduces its full-service architecture practice, Cove Architecture. Designed to spur a new ...