The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

ServiceNow Inc. (NYSE:NOW) is one of the best US tech stocks to buy now. On June 18, 3CLogic announced that a prominent global hospitality and luxury resort organization has adopted its solution.

Learn what headless commerce is, how it can improve customer experiences, real-world examples and key considerations for getting started.

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

While different organizations may have different capabilities at the heart of their composable architecture, content, customer data and optimization tend to be core to most digital experience ...

Customer service and customer experience are essential components of a successful business.

The biggest mistake companies make in customer service training is that they only train the front line. That front line typically consists of salespeople and the team that provides customer support.

Summary Executive summary The Service and Digital Target Enterprise Architecture is an enabler for the Policy on Service and Digital. The Service and Digital Target Enterprise Architecture defines a ...