Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

CompleteSMS by Red Oxygen, a leading short message service (SMS) solutions provider, is proud to announce a new add-on for Gmail(TM). The new add-on allows customers to easily and efficiently send, ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

Standardizing your document technology—including printing, scanning and labeling systems—helps tire retailers improve ...

CCMA Ireland is a not-for-profit industry association operating in Ireland for over 20 years with over 2,000 members,” she said. “Our annual awards are the industry event of the year with over 600 ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

New AI Agents and Intelligent Search simplify content creation, enhance quality, and reduce risk, delivering clear, consistent, and compliant communications, without compromising user control ...

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...

“The emotionally intelligent person is skilled in four areas: identifying emotions, using emotions, understanding emotions, and regulating emotions.”—\xa0John Mayer and Peter SaloveyI am sure the ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Optimising workshops is not about squeezing more hours out of ramps but about engaged people, smarter training and ...

The CQC rated the firm as 'requires improvement' in the areas of safety and leadership after receiving 50 formal complaints ...