Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Jen Suzuki shares the key strategies to create effective video multipoint inspections that boost trust, approvals, and CSI scores.

New Delhi: Ola Electric on Sunday said it has commenced same-day registration and delivery of its 4680 Bharat Cell powered ...

When restaurants attempt to use cutting-edge technology in ways that benefit their bottom line, their customers generally don ...

Banglalink has won two awards at The Fast Mode Awards 2025, with its Chief Executive Officer Johan Buse named "CEO of the ...

Gofore is joining a new consulting company focused on AI, founded by two experienced digitalisation business leaders. Operating independently as an AI-native company, the new venture will strengthen ...

Detty December didn’t become a global phenomenon because we had structure. It blew up in spite of the structure ...

IT helpdesk team lead Anthony Warrell told a ServiceNow AI readiness digital summit that the work aligns with a broader ‘AI ...

As 2026 fast approaches, the consumer financial services landscape in the United States is entering a phase of rapid transformation. While global trends are shaping the industry, the US market faces ...

Centenary Group, through its technology company – Centenary Technology Services, has signed a landmark Memorandum of ...

Thousands of Formula 1 fans who spent enormous sums, including one couple who spent £16,173, have been left furious after ...

Partnership strengthens aftermarket operations and customer outcomes with local expertise and proven technology ...