CCaaS solutions have been available in various forms for more than 20 years, but widespread adoption began in 2010 and has gained momentum every year. The CCaaS adoption rate was 27 percent as of the ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

With the growing cloud application by enterprises and changing market dynamics, the global enterprise software ... During the ...

The implementation of the CRM system in the healthcare industry would definitely be strategic for  improving the quality of patient care, operational processes, and overall efficiency. At any rate, ...

The general mood among these heavyweight investors is divided, with 29% leaning bullish and 59% bearish. Among these notable options, 12 are puts, totaling $1,405,948, and 15 are calls, amounting to ...

Xtremepush descended onto the show floor at SBC Summit Lisbon to sing the praises of its One Solution CRM marketing solution.

As a result, business systems like customer relationship management (CRM) software have become more powerful than ever, enabling users to do a lot more with a lot less. From crafting team emails ...

Managing a customer-facing business without customer relationship management (CRM) software is like managing a business blindfolded — with no clear view of the customer or sales funnel ...