After dealing with a fragmented tech stack, Aterian rebuilt its CX around Genesys Cloud.

Empowering Federal Agencies with the FedRAMP-Authorized Genesys Cloud Platform to Elevate Citizen Experience through AI-Driven, Secure Cloud Communications ...

Vodafone Idea expands its 5G network and enhances enterprise services in 2025, focusing on customer experience and AI ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Pacific, Latin America, Europe and the Middle East, Genesys Cloud now operates in 21 Amazon Web Services (AWS) Regions, making it one of the most globally accessible customer experience (CX) platforms ...

Users of cloud conttact center software from NiCE, Genesys, Amazon Connect, and SharpenCX can now add accessibility technology from NexTalk.

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal year 2026 (Aug. 1 – Oct. 31, 2025). The Genesys ...

Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...

Workato®, the Enterprise MCP company, today announced a technology partnership with Confluent, Inc. , the data streaming pioneer, that unites real-time signal detection with enterprise-wide ...

Public Service Enterprise Group (PSEG) is a publicly traded diversified energy company operating in New Jersey and New York’s Long Island. In New Jersey it provides natural gas to 1.8 million ...

The predictive dialer software market is expanding as contact centers adopt automated dialing to improve real-time customer engagement, eliminate manual calling, and boost agent productivity through ...

CallTower Expands Government Capabilities with Genesys FedRAMP Authorization Cyber Patrol ChannelVision Magazine ...