Police on Monday renewed their search for the gunman who killed two Brown University students and wounded nine others.

Since 1969, Listening Ear has helped the community of Mt. Pleasant and beyond with their 24/7 crisis call center. As the ...

Have you ever wondered what it might be like to answer emergency calls? Perhaps you already have a suspicion that being an ...

In this story, one teenage girl did a great job sounding natural at her call center job, but then a new supervisor told all ...

In a SeaTac office building, a group of Alaska employees are constantly monitoring the fleet and any disruptions. Here's a look inside the decision to cancel a flight.

Inspired by its sylvan setting, the open-air timber structure can accommodate up to 250 people for worship, performances, and ...

I haven’t stopped thinking about the stories I heard at “The Yarn: Maternal Health Storytelling” event a few weeks ago at Arkansas Repertory Theatre. Six Arkansas mothers--each with different ...

You’re managing a federal agency contact center when someone calls in with a bomb threat targeting a government building. The employee immediately begins ...

AI "teammates," faster product development, and a pivot in Amazon’s applied-AI strategy: AWS SVP Colleen Aubrey joins the ...

Ford’s Stolen Vehicle Services, which was launched with the 2024 F-150 model year, added a “Start Inhibit” feature that ...

WJAC provides news, weather and sports information for Johnstown, Altoona, State College and DuBois, Pennsylvania. Our ...

Using STAR helps you tell a clear, concise, and impactful story about your skills and experiences. It’s a great tool to ...