The Singapore insurer has begun rolling out Salesforce Agentforce to assist customer service teams, with plans to extend the use of the technology to financial advisers and direct customer interaction ...

Marc Benioff expects to increase AI monetization while delivering more value for customers on their preferred pricing model.

Rather than having a knee-jerk reaction to audits or fines after the fact, thanks to technology, companies can forecast risks ...

Salesforce has hosted its 2025 Trailblazer Awards in Johannesburg, recognising the South African organisations using ...

CRM bets on surging Agentforce momentum to counter slowing revenue gains and chart a path toward renewed top-line growth.

AI is reshaping the CHRO role, requiring HR leaders to become AI strategists and bridge people, technology, and data in today ...

Tech giants are undergoing a massive workforce overhaul in 2025, with over 122,000 employees laid off. This significant ...

TASC deployed Salesforce Agentforce across the MENA region, automating sales and generating over 2,000 actionable leads, boosting response rates six times, news ...

What do employers need to consider to effectively balance tech and the human touch. Ayaskant Sarangi, Mphasis’ Chief HR ...

Certinia's Winter Release advances its vision of autonomous Professional Services Automation with a new project assistant ...

Davis explains that within the screening landscape, AI has become most useful when integrated intentionally rather than ...

Pamela Pelletier, Dell Canada country manager (left) speaks with Ivan Zhang, co-founder of Toronto-based Cohere, at Dell ...