HighlightsAudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care ...

Fraudsters no longer hack systems, they hack human behaviour, using lookalike pages, cloned voices and urgent prompts. Even routine steps like OTPs, KYC and e-Sign are becoming easy entry points. Are ...

There were two offline ways to link your mobile number with Aadhaar: via SMS-based verification and through IVR (Interactive Voice Response). Here’s how SMS-based verification using OTP worked: This ...

Barclays 23rd Annual Global Technology Conference December 11, 2025 4:55 PM ESTCompany ParticipantsNitesh Sharan - ...

IVA's first release supports Transit Technologies' market-leading paratransit solution, Ecolane, enabling riders to confirm upcoming trips, check estimated arrival times, and cancel rides through ...

A Victorian man has been sentenced in the County Court of Victoria yesterday to a total of 15 months imprisonment for trading $7.14 million of ...

Read latest information about Link PAN Card with SBI Account, Link PAN Card with SBI Account latest updates, about Link PAN Card with SBI Account on Times Now ...

Lucinda Scott, customer service director at first direct, tells Insider about the factors behind the bank’s position as the UK’s number one customer service brand.

Explore the best AI receptionist for enterprise, based on the 28+ models that our team has tested and reviewed. I tested the ...

Phone companies must obtain approval from the Federal Communications Commission as part of the upgrade process, but the ...

The Global X SuperDividend ETF (NYSEARCA:SDIV) delivers a 9.7% dividend yield, more than triple the 2.5% offered by the ...