As companies chase efficiency, it's no surprise that today's customer service call is more likely to be answered by a bot than by the much-maligned, outsourced operators of the past. Executives ...

Liz Simmons is an education staff writer at Forbes Advisor. She has written about higher education and career development for various online publications since 2016. She earned a master’s degree in ...

Gain the skills, dexterity and confidence to propel your career into senior management. Whether the goal is to create a standalone solution or fashion part of a complex talent development initiative, ...

Cofense, a leader in intelligence-driven phishing defense, is enhancing its portfolio, introducing Smart Reinforcement within its Security Awareness Training solution, and unveiling the latest release ...

Jenny Goldsberry covers social media and trending news for the Washington Examiner. She’s a 2020 Brigham Young University graduate with a major in communications and minor in Japanese. She was born in ...

Local initiatives—driven by necessity and resource constraints—offer scalable solutions for waste reduction, supply chain resilience, and environmental and social leadership. Explore HBR HBR Store ...