Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

The story of today's trucking industry, as told by the latest numbers on fleet composition, costs, and economic impact.

The WNBA and its players’ union remain far apart in labor negotiations, with the players asking for more than double the ...

In 2025, homebuilders adopt data-driven management, using clear definitions and reporting to enhance decision-making and ...

Every commander understands the gravity of a rotation to the National Training Center (NTC). It is a defining experience for ...

New types of sensors can generate environmental data in real time using a range of tools, including flexible, printed ICs and ...

Industry experts offer their opinions on what we should be focusing on to guide us through this next phase of SEO development ...

This year’s winner of Best use of machine learning/AI, ActiveViam stood out for delivering a practical, production-ready ...

Waymo has issued a voluntary recall of its autonomous cars after safety concerns involving school buses. Here's everything ...

An expert analysis of UK immigration figures, Eurostat data gaps, and why Europe-wide rankings often mislead without context.

XRP (XRP-USD) investors can easily get distracted by traditional metrics like token price and trading volume – figures that have remained fairly ...