Avoiding pitfalls, ensuring success in Dynamics 365 Customer Engagement implementation By Taryn Engelbrecht, Solutions Architect, The CRM Team Issued by The CRM TeamJohannesburg, 04 Feb 2025 Visit our ...

Watch this video to discover the new and enhanced features included in this release wave. Microsoft Dynamics 365 Customer Service will enable agentic capabilities for case and knowledge management, as ...

As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart Assist. Therefore, starting June 2, 2025, we will no ...

DGE delivered a keynote on the innovative applications of AI and its role in redesigning and enhancing government services ...

Microsoft Corp. (NASDAQ: MSFT) has pledged to invest an additional $700 million in Poland. The investment aims to strengthen the country's cybersecurity infrastructure in partnership with the Polish ...

Businesses are increasingly looking for comprehensive solutions that streamline operations, enhance efficiency, and foster ...

Mr. Anil Kumar Ratnala’s journey is a testament to his strategic vision, expertise, and unwavering dedication to overcoming complex challenges.

Microsoft also announced 10 new autonomous agents for its enterprise platform, Dynamics 365, designed for ... its use of Microsoft’s Azure cloud computing service alongside “additional compute ...

Discover how Dynamics 365 Human Resources transforms HR from an administrative function into a strategic powerhouse ...