The top seller of customer relations management software, Salesforce ... Inc. and Microsoft Corp. are also developing ...

Microsoft is now bundling its Copilot AI with its Office 365 Personal and Family subscriptions. But, there's a bit of a twist ...

The price increases vary across Australia, New Zealand, Malaysia, Singapore, Taiwan, and Thailand. In Australia, for example, ...

For small business owners managing remote teams or freelancers, collaboration can be a challenge. AI-driven platforms like ...

Read here for an analysis of Microsoft's FY1Q25 earnings report, with a focus on Azure's growth, supply constraints, and ...

With these upgrades to its AI assistant, Microsoft is taking a big bet in the consumer service market. The plan clearly is to position Copilot as a more intuitive companion for everyday tasks.

This week - we're getting clarity on agentic AI for the enterprise, but what should be built - and how? LLMs require different security measures, and active inference AI shakes up the conversation.

Agentic AI takes the lead, automating decisions and actions — a game-changer for businesses and employees in 2025.

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

With a deeper understanding of customer preferences and a seamless customer journey, Saks will be able to deliver even more personalized service ... Einstein Copilot, Salesforce’s trusted ...

This series will provide all the exciting announcements and updates from Microsoft Copilot Studio. Since Copilot Studio is a software as a service (SaaS) product, new features and capabilities light ...