Here are 8 BPO players that are going heavy on machine learning: Genpact, founded in 1997, uses machine learning in finance, supply chain tasks, and customer-cycle management for large enterprises.

Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...

Jamaican digital services companies are reporting strong early commercial opportunities following their recent participation ...

A Bengaluru-based cyber fraud network, posing as Microsoft Support staff, has defrauded over 150 US and UK citizens via Bitcoin ATMs.

Unlock superior customer experience by creating meaningful channels for agent feedback and incorporating frontline insights ...

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

Fresh from The FBI’s account takeover warning last week, with more than $260 million already stolen in 2025, the bureau has ...

Don't trust your AI search results blindly. New reports show scammers are manipulating ChatGPT and Google to recommend ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

Amdocs Limited (NASDAQ:DOX) is one of the best affordable AI stocks to buy now. Amdocs Limited (NASDAQ:DOX) commands a ...

The Functionary’s pandemic boom could have been temporary. Instead, the company turned crisis work into a foundation for ...

Voca CIC powers millions of healthcare voice interactions across the United States through Atento, one of the world's top five Business Process Outsourcing providers. OR YEHUDA, I ...