Here are 8 BPO players that are going heavy on machine learning: Genpact, founded in 1997, uses machine learning in finance, supply chain tasks, and customer-cycle management for large enterprises.

A Bengaluru-based cyber fraud network, posing as Microsoft Support staff, has defrauded over 150 US and UK citizens via Bitcoin ATMs.

Unlock superior customer experience by creating meaningful channels for agent feedback and incorporating frontline insights ...

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

The Life Sciences BPO Market is expanding rapidly, driven by rising R&D costs, increasing regulatory complexities and the growing need for operational efficiency across pharma and biotech sectors.

Researchers at Aurascape's Aura Labs have uncovered what they believe is the first real-world campaign where attackers systematically manipulate public web content so that large language model (LLM) ...

Business Process Outsourcing (BPO) has long been one of the Philippines’ strongest economic engines. But the sector has ...

Centrical, the Performance Intelligence Platform for frontline teams, today announced the winners of its 2025 Customer SELECT Awards, recognizing organizations and individuals driving business impact ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

The Global Life Sciences BPO Market Size projected to grow at a CAGR of 7.50% from 2026 to 2032, according to a new report published ...

Fresh from The FBI’s account takeover warning last week, with more than $260 million already stolen in 2025, the bureau has ...

Don't trust your AI search results blindly. New reports show scammers are manipulating ChatGPT and Google to recommend ...