Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

When restaurants attempt to use cutting-edge technology in ways that benefit their bottom line, their customers generally don ...

NatWest Group has opened applications for its 2026 Fintech Programme, inviting UK fintechs using AI to transform customer ...

Qniverse, a trusted partner in today's end-to-end Quality Assurance and digital excellence, has always believed in the ...

Chris Valentine on the Movement to Transform Events into Experiences That Deliver Brand Differentiation + Improved Business Outcomes ...

The launch of ACI Connetic, a cloud-native, unified payment solution that brings account-to-account payments, card payments, ...

Digital access has completely changed in the last few years — KYC, onboarding, everything is easier, including availability ...

Invent, Adobe CEO Shantanu Narayen delivered a keynote presentation focused on how AI is reshaping creativity and marketing ...

Strategically, it’s about turning the bank into a platform—an ecosystem that empowers both customers and partners. It allows partners to build new products on top of our infrastructure and enhance ...

Trader Joe's employees are some of the most friendly and helpful grocery store staff around. But there are some things that even TJ's crew members can't stand.

AI now places challengers alongside incumbents in real time, reshaping customer acquisition, loyalty, and growth ...

Dubai-based carrier, and Amazon Web Services (AWS) announced a new collaboration to advance the airline’s digital ...