Many growing e-commerce brands are outshining larger retailers when it comes to what happens after the "buy" button is ...

Immediately after the November 20, 2025 release of the beta version of the SME scraping tool, AT&T detected that T-Mobile was ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Iterable unveiled the 2025 Expie Award winners, recognizing top brands and leaders delivering AI-driven, personalized CX and advancing innovation.

NatWest Group has opened applications for its 2026 Fintech Programme, inviting UK fintechs using AI to transform customer ...

Qniverse, a trusted partner in today's end-to-end Quality Assurance and digital excellence, has always believed in the ...

Strategically, it’s about turning the bank into a platform—an ecosystem that empowers both customers and partners. It allows partners to build new products on top of our infrastructure and enhance ...

By J. N. HalmBusiness is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, “The purpose of a business is to create and keep a customer.” The creating ...

Trader Joe's employees are some of the most friendly and helpful grocery store staff around. But there are some things that even TJ's crew members can't stand.

This article outlines the key trends shaping customer behavior and what local services companies can do to stay competitive ...

CEO Brian Niccol said the chain’s emphasis on a coffeehouse atmosphere would result in consumers choosing the chain over ...

Dubai-based carrier, and Amazon Web Services (AWS) announced a new collaboration to advance the airline’s digital ...