Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

Japanese e-commerce giant Askul Corporation has confirmed that RansomHouse hackers stole around 740,000 customer records in ...

From the most recent HONOR X7d release to imaginative in-store experiences, HONOR is aligning price, durability and service ...

Costs and expenses grew at a slightly slower pace than revenue. Still, Chewy received a $216 million income tax benefit in ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

In supply planning, optimization is critical. Optimization, another solution used by supply chain software vendors for over two decades, is now considered a form of AI. Optimization works, it delivers ...

According to a First Insight study, 73% of Gen-Z consumers are willing to pay more for sustainable product. Many are also ...

Tennessee American Water is sending letters to customers this month "as part of its commitment to provide safe, clean, reliable, and affordable water service." The letters request help from customers ...

After a surge in public complaints this summer, the CRA launched a 100-day improvement plan that is now complete.

The Kannapolis Customer Service Department has launched a new online payment portal for utility customers. A press release from the city indicated that the new portal will provide customers with “the ...