Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

Japanese e-commerce giant Askul Corporation has confirmed that RansomHouse hackers stole around 740,000 customer records in ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

From the most recent HONOR X7d release to imaginative in-store experiences, HONOR is aligning price, durability and service ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Costs and expenses grew at a slightly slower pace than revenue. Still, Chewy received a $216 million income tax benefit in ...

Wise's customer growth has slowed to 11%, but total payment volume is accelerating, driven by platform infrastructure ...