Optimizing IVR call flow is an ongoing process, as customer needs and company capabilities evolve. By staying on top of IVR ...

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

The government has asked Meta and X to share data about hoax bomb threat messages to airlines and has started identifying those behind such activities The government has asked social media ...

American Airlines is working to remedy that problem. The airline has tested out a new system for boarding, which helps to weed out “gate lice” from those boarding the plane. Trying to cut to ...

In an effort to ensure a smoother boarding process, American Airlines has implemented a new system that sounds an alert when passengers attempt to board before their designated group. Travis Kelce ...

a digital solution designed to enhance flight operations by providing pilots and airlines with real-time flight data. This development aims to streamline access to essential flight information, ...

Turns out they don’t really, at least until now. American Airlines is implementing a new system that will finally call out those “gate lice,” as some people love to call them, who crowd the ...

An Abercrombie spokeswoman declined to comment on Jeffries's arrest. American Airlines is implementing a new system to ensure ...

When a passenger attempts to board the plane early with the wrong group, the new system will give an “audible signal” to the gate agent, according to the airline. The boarding passes of ...

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