Procore undertakes no obligation to update any forward-looking statements, except as required by law. If this call is replayed or viewed after today, the information presented during the call may not ...

El Paso workers are getting a crash course in what the rise of automation and generative AI really looks like on the ground: ...

Alibaba's HDPO framework trains AI agents to skip unnecessary tool calls, cutting redundant invocations from 98% to 2% while ...

These forward-looking statements include, but are not limited to, statements regarding our Q2 second half of 2026 and full year 2026 guidance, expected improvements in operating and financial metrics.

A shocking earnings call stunt turned out to be part of a much bigger push to replace core banking work with AI.

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, ...

Developer script automatically calls back robocalls to trap scammers in endless conversations, turning harassment tactics ...

Customer service platforms are undergoing a fundamental shift as AI moves from a supporting role into the core of how interactions are managed, routed and resolved. Salesforce has positioned its ...

Salesforce on Wednesday unveiled the most ambitious architectural transformation in its 27-year history, introducing "Headless 360" — a sweeping initiative that exposes every capability in its ...

New generative AI agents target different parts of the health system and patient journey — one for inpatient nursing and the other for what is oftentimes a fragmented mess of getting patients through ...

Salesforce first sought to tackle AI agent sprawl last year with Agent Fabric, a suite of capabilities and tools inside its MuleSoft AnyPoint Platform. Now, it’s seeking to further rein in unruly AI ...

Contact center agent churn has traditionally been high. “Attrition in the US right now is about 30% on average, and that’s been pretty standard for the past seven or eight years,” said Steve Morrell, ...