Delta Air Lines (NYSE: DAL) and United Airlines (Nasdaq: UAL) both reported Q3 2025 earnings that reveal how legacy carriers ...

Brave Frontier Versus, part of the iconic franchise, launches on Sui. This new chapter offers enhanced gameplay with Sui's advanced technology for a seamless, player-focused experience. Brave Frontier ...

The mental perception of how people think of their clients or customers will have a deep impact on their relationships with those clients/customers. Here we go through the different perceptions ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...

In June of 2025, I addressed the Eighth National Customer Experience Forum in Tokyo, sponsored by Salesforce Japan, NTT Marketing Act ProCX, TechMatrix, Genesys, TransCosmos and Toyo Keizai. Over 800 ...

Children have attended the Mittineague Elementary School for parts of three centuries. That history carries a price. A 2023 study of West Springfield’s elementary schools found that renovating ...

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...

In one of the strangest duels of the year, "Popeye" Tereshin measured his skills against Oleg Mongol, a veteran of the mixed martial arts, in an absurd and delirious duel that left no one indifferent.

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

“As Sebastian gets better at supporting customers, driven by refinement through CARE, average calls per sale have decreased 45% over the past two years.” Tacarra Brown, Associate Director of Customer ...