Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...

Microsoft is investigating an issue with its Microsoft 365 service and its Teams app, with some users reporting to DownDetector that they are having problems using services such as Exchange and ...

Pricing: Starts at $65 per user per month. Key features: AI-backed Copilot-generated content. Contextual insights like predictive forecasting and scoring. Track contact activity like opening emails or ...

Hot on the heels of Salesforce's announcement last month of artificial intelligence agents for sales, Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in sales, ...

An emerging science for modeling strategic moves. by Michael Ryall In his book Innovation and Entrepreneurship, Peter Drucker made this observation about industries that rely on knowledge-based ...

Microsoft 365 is the brand’s suite of cloud-based productivity apps that can be used for word processing, group collaboration, data analysis, presentation development, storage, and email. Many may be ...

On June 4, 2024, we introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact center solution ...

Here is a tutorial to show you how you can prevent file links in Microsoft Office from opening in a web browser. Users have different preferences for opening links to files in Office apps like ...

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...