Perhaps more interesting in this still-formative moment is an analysis of where AI is surfacing at a practical level inside ...

Jira has changed significantly since the early days of IT ticket management. Now, Atlassian has unveiled it's new AI ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

Eighty-five percent of customer service leaders will explore or pilot customer-facing conversational generative artificial intelligence solutions this year, according to a survey by Gartner. The ...

Companies are already seeing benefits from limited AI deployments, Capterra has found. Plus: NIQ research uncovers negative perceptions of genAI advertising.

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

UXLINK has launched its Self-Service Growth Portal, a new tool designed to help Web3 projects expand their ecosystems and ...

These customer-focused updates allow users to access comprehensive jobsite data and machine health information, empowering ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large ...