When official systems can't support everyday workflows, employees turn to spreadsheets — creating "shadow spreadsheets" that ...

Obsessing over model version matters less than workflow.

The answer, according to new research from the data and AI platform company, is sobering. Even the best-performing AI agents achieve less than 45% accuracy on tasks that mirror real enterprise ...

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

ChatGPT 5.2 matches or exceeds Gemini 3 Deep Think in coding and planning, so your projects move from idea to done. OpenAI ...

In education, the word “receivership” makes people uneasy. Understandably so. It sounds like a final judgment. A declaration ...

This important study establishes the first vertebrate models of DeSanto-Shinawi Syndrome, revealing conserved craniofacial and social and behavioral phenotypes across mouse and zebrafish that mirror ...

Work isn't 9 to 5, times 5, anymore. Being productive in two places—in the office, and at home—calls for a laptop as flexible ...

As Loveholidays shifts from a performance-only model to a brand-building strategy, CMO Alan Murray outlines how the brand is ...

New data show that applying AI to the migration of translated COAs into eCOA platforms can meaningfully reduce errors, accelerate localization workflows, and support broader global patient ...