The VA is accelerating a systemwide rollout of its new electronic health records platform, with full deployment at all ...

Artificial intelligence has turned voice from a novelty interface into a serious way of interacting with digital products and ...

Discover how Agentic AI transforms contact centres by enabling autonomy, improving efficiency, and enhancing customer service ...

Microsoft Azure experienced a global outage on October 29. Microsoft customer-facing services were affected. Recovery came later that same day, but some problems linger. Last week, Amazon Web Services ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice response (IVR) technology offers a solution that ...

Here at Zacks, our focus is on the proven Zacks Rank system, which emphasizes earnings estimates and estimate revisions to find great stocks. Nevertheless, we are always paying attention to the latest ...

ATLANTA — Two weeks after a cyberattack took Georgia’s Supplemental Nutrition Assistance Program (SNAP) call center offline, the system remains shut down. Meanwhile, some families say they’re unable ...

NEW YORK--(BUSINESS WIRE)--Ferric, Inc., a leader in cutting-edge power conversion solutions, announced its collaboration with Marvell Technology, Inc. (NASDAQ: MRVL) to develop optimized integrated ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. In today’s world, where everyone is looking for convenience and ...

IVR Bar, N9650 Friendship Drive, is now open in Harrison, bringing worldwide fusion cuisine to the Fox Valley area. IVR, which stands for International Variety Restaurant, features a diverse menu of ...