WhatsApp has emerged as a key arena for AI chatbot competition, posing a potential threat to Meta Platforms Inc.'s (NASDAQ: META) AI dominance.

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

WhatsApp has become a battleground for AI chatbots like ChatGPT and Perplexity, challenging Meta AI.

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

Salesforce launches Agentforce 3 with AI agent observability and native MCP support, giving enterprises real-time visibility and secure interoperability at scale.

Twilio TWLO is augmenting its product portfolio with the integration of artificial intelligence (AI) and collaborations with ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Anyone whose phone number is just one digit off from a popular restaurant or community resource has long borne the burden of either screening or redirecting misdials. But now, AI chatbots could ...

Recent revelations have raised alarms about the potential privacy vulnerabilities of Meta’s AI-driven chat applications, ...

The retail media world showed up at Cannes Lion with a flurry of announcements about new advertising capabilities and ...