BEIJING] Alibaba Group Holding unveiled a new version of its AI assistant mobile app that incorporates its latest in-house ...

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...

Since ChatGPT burst onto the scene in late 2022, generative artificial intelligence (GenAI) models have been vying for the lead - with the U.S. and China hotbeds for the technology.

AI is changing how insurance companies engage with customers. With AI chatbots, insurers are now able to anticipate customer enquiries and manage claims proactively. Digital assistants can provide ...

Construction companies are developing AI tools for processing and visualising data and automating routine tasks ...

CBS China Bank Savings (CBS), the country’s second-largest thrift bank, continues to elevate banking accessibility and ...