Leapfrog Recruitment Consultants on Instagram: "💡 Know how to keep customers engaged and coming back? This CRM Specialist role is all about using data to improve the customer experience and help the business grow. ✍️ What you’ll be doing: ✔️ Driving key KPIs like churn, retention, ARPU and product penetration ✔️ Leveraging dashboards and customer data to spot trends and risk signals ✔️ Designing CRM journeys across multiple channels for retention and renewals ✔️ Delivering upsell and cross-sell