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Help & Support - Optus

Help & Support - Optus

Find the help you need with Optus. Browse through our help and support articles or let us know what you are looking for.

Optus Simple Plans

Don’t let your internet hold you back. Our new nbn® plans come with a powerful Wi-Fi 6 modem included at no extra cost when you stay for 24 months. It’s built for high-speed internet and a reliable connection ready for that next big meeting. 100/18Mbps Typical Busy Period Speeds. Actual speeds may vary and are limited by plan speed, modem and in-home set-up. T&Cs and eligibility criteria apply. | Optus

Don’t let your internet hold you back. Our new nbn® plans come with a powerful Wi-Fi 6 modem included at no extra cost when you stay for 24 months. It’s built for high-speed internet and a reliable connection ready for that next big meeting. 100/18Mbps Typical Busy Period Speeds. Actual speeds may vary and are limited by plan speed, modem and in-home set-up. T&Cs and eligibility criteria apply. | Optus

25K views9 months ago

Your internet shouldn’t hold you back. Our new Optus nbn® plans come with a powerful Wi-Fi modem at no extra cost when you stay 24 months and ready for any speed you need. Plus, if you have an eligible mobile plan with us, you can unlock your Bundle Bonus and get $15/mth off internet for a whole year. Actual speeds may vary and are limited by plan speed. Bundle Bonus: Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services and reverts to standard pric

Your internet shouldn’t hold you back. Our new Optus nbn® plans come with a powerful Wi-Fi modem at no extra cost when you stay 24 months and ready for any speed you need. Plus, if you have an eligible mobile plan with us, you can unlock your Bundle Bonus and get $15/mth off internet for a whole year. Actual speeds may vary and are limited by plan speed. Bundle Bonus: Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services and reverts to standard pric

7.2K views9 months ago

Lots to love. Less to spend. The iPhone that’s small in size but big on power. Get the new iPhone SE and save on selected SIM plans at Optus. Check eligibility. T&Cs apply. | Optus

Lots to love. Less to spend. The iPhone that’s small in size but big on power. Get the new iPhone SE and save on selected SIM plans at Optus. Check eligibility. T&Cs apply. | Optus

175.4K viewsApr 27, 2020

Top videos

Prepaid Phone Plans - Optus Prepaid Phones

Prepaid Phone Plans - Optus Prepaid Phones

Manage My Account | Optus

Manage My Account | Optus

Enjoy unlimited data weekends and uncapped speeds on our 4G and 5G network with select Optus Prepaid SIMs, when you stay connected with AutoRecharge. Switch to an Optus Prepaid Plan today. Simply buy a $39 Flex Plus Plan and score 45GB on your first three recharges to use on weekdays. Fair Go Policy applies. 28 day expiry. New services only. Actual speeds and coverage will vary. Requires activation/recharge with AutoRecharge. Reverts to 25GB from 4th recharge. 5G available in selected areas with

Enjoy unlimited data weekends and uncapped speeds on our 4G and 5G network with select Optus Prepaid SIMs, when you stay connected with AutoRecharge. Switch to an Optus Prepaid Plan today. Simply buy a $39 Flex Plus Plan and score 45GB on your first three recharges to use on weekdays. Fair Go Policy applies. 28 day expiry. New services only. Actual speeds and coverage will vary. Requires activation/recharge with AutoRecharge. Reverts to 25GB from 4th recharge. 5G available in selected areas with

26.5K viewsApr 24, 2025

Optus Prepaid Offers

Optus Mobile Phones

Optus Mobile Phones

Tablets & iPads | Android and Apple Tablets | Optus

Tablets & iPads | Android and Apple Tablets | Optus

The best first phones for your kids

The best first phones for your kids

Prepaid Phone Plans - Optus Prepaid Phones

Prepaid Phone Plans - Optus Prepaid Phones

Manage My Account | Optus

Manage My Account | Optus

Enjoy unlimited data weekends and uncapped speeds on our 4G and 5G network with select Optus Prepaid SIMs, when you stay connected with AutoRecharge. Switch to an Optus Prepaid Plan today. Simply buy a $39 Flex Plus Plan and score 45GB on your first three recharges to use on weekdays. Fair Go Policy applies. 28 day expiry. New services only. Actual speeds and coverage will vary. Requires activation/recharge with AutoRecharge. Reverts to 25GB from 4th recharge. 5G available in selected areas with

Enjoy unlimited data weekends and uncapped speeds on our 4G and 5G network with select Optus Prepaid SIMs, when you stay connected with AutoRecharge. Switch to an Optus Prepaid Plan today. Simply buy a $39 Flex Plus Plan and score 45GB on your first three recharges to use on weekdays. Fair Go Policy applies. 28 day expiry. New services only. Actual speeds and coverage will vary. Requires activation/recharge with AutoRecharge. Reverts to 25GB from 4th recharge. 5G available in selected areas with

26.5K viewsApr 24, 2025

Don’t follow a smart choice with a sloppy one. Get a bonus Galaxy Tab A8.0 with the new Samsung Galaxy S10 on selected plans at Optus. 🥃 | Optus

Don’t follow a smart choice with a sloppy one. Get a bonus Galaxy Tab A8.0 with the new Samsung Galaxy S10 on selected plans at Optus. 🥃 | Optus

466.4K viewsApr 29, 2019

Winning looks good on you (so does Optus Prepaid). Enjoy 60GB for just $13 for your first 28 days. Plus from your second recharge of $35 or more by 17 March there’s over $150 million in prizes available – including a $30,000 dream holiday. $13 offer ends 25/02/26, recharges revert to $35. 60GB (includes 20GB bonus) on first 3 recharges, then 20GB, activate by 10/03/26. New services and online only. Plan requires $35 AutoRecharge. Terms apply. Competition ends 17/03/26 AEDT. Opted out of marketin

Winning looks good on you (so does Optus Prepaid). Enjoy 60GB for just $13 for your first 28 days. Plus from your second recharge of $35 or more by 17 March there’s over $150 million in prizes available – including a $30,000 dream holiday. $13 offer ends 25/02/26, recharges revert to $35. 60GB (includes 20GB bonus) on first 3 recharges, then 20GB, activate by 10/03/26. New services and online only. Plan requires $35 AutoRecharge. Terms apply. Competition ends 17/03/26 AEDT. Opted out of marketin

25K views4 months ago

Have Optus Upgrade & Protect? Enjoy the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

Have Optus Upgrade & Protect? Enjoy the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

995.4K viewsOct 15, 2024

Already have your mobile with Optus? Add any of our new nbn® plans and unlock your Bundle Bonus. Get $15 off every month on any nbn® plan for a whole year. Plus, get a powerful Wi-Fi 6 modem included at no extra cost - when you stay for 24 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. | Optus

Already have your mobile with Optus? Add any of our new nbn® plans and unlock your Bundle Bonus. Get $15 off every month on any nbn® plan for a whole year. Plus, get a powerful Wi-Fi 6 modem included at no extra cost - when you stay for 24 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. | Optus

99.6K views10 months ago

Get the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

2.7M viewsOct 10, 2024

Bring your family together with the Optus Family Mobile Plan. Get 4 SIMs and 200GB of monthly data to share. All created to help your family discover, learn, laugh, and share as one. | Optus

219.8K viewsSep 30, 2021

Summer’s calling, and prizes are waiting. Score two prizes – plus a shot at the monthly mega draw. From our second prize pool worth over $150 million, you could win a $30,000 dream holiday. Think Dreamworld thrills, Xterra treadmills, Samsonite luggage for that beach getaway, DoorDash credits for lazy summer nights in, movie tickets and more* – all up for grabs for eligible recharges between 21 December 25 to 17 March 26. If you’re a new customer, you can win from your second recharge. Opted out

109.5K views5 months ago

Need more juice? Upgrade to a brand new phone from Optus and get great value on the latest and greatest. Buy with an eligible plan and pay over time, interest free with OptusPay. T&Cs and eligibility criteria apply. | Optus

344K views3 months ago

With Optus Choice, you choose how you buy your new phone. Buy it outright now or pay over time. You call the shots. | Optus

417.4K viewsDec 19, 2019

Do the next-gen devices give you phone fomo? With Optus Upgrade and Protect, you can get your next phone a year early. Eligible customers only. Monthly Upgrade and Protect subscription required. Must return device in good working order. Upgrade T&Cs apply. | Optus

321.8K viewsJan 13, 2025

Switch to great value Optus nbn® and get the Optus Ultra WiFi modem (Gen 2) with the latest WiFi 6 technology for $0. Giving you more reliable coverage in more corners of your home. Fair Go Policy applies. Eligible customers only. Based on comparison with Optus Ultra WiFi (Gen 1) modem. Actual speeds may vary and are limited by the plan speed. $0 modem when you stay connected for 36 months. N/A with BYO plans. T&Cs apply. | Optus

133.2K viewsDec 9, 2024

Connect up to 128 devices with the Optus 5G Wi-Fi Modem, included when you stay on an eligible plan. $0 modem credit when you stay connected for 36 months. Available in selected areas. Actual speeds may vary and are limited by the plan speed. T&Cs apply. | Optus

109.9K viewsNov 29, 2024

SIMply amazing offer! Check out our new Promo Plan deal: https://bit.ly/4czhHQq Optus customers get up to $60 off your subscriptions over 6 months with Optus SubHub and 500GB each month on our Optus Plus Promo SIM plan, only for $69/mth for the first 12 months. That's up to $10 per month over for 6 months towards your choice of paid subscriptions like Netflix, Amazon Prime, Optus Sport, Binge and more! Ends 04/08/24. Plan fee increases from month 13 to $89/mth or as otherwise notified. Offer for

4.4K viewsApr 3, 2024

Ray Coptus is on your side! Switch to the Optus Prepaid Epic Data Plan and get 5GB on every $30 recharge. Plus, up to 10GB to stream on Netflix, Stan & ABC iView. Positive MyData balance and subscriptions required. All for use in AU in 28 days. | Optus

17.9K viewsJul 19, 2018

Bring your new eligible Optus mobile, internet and tablet plans together and save $270 over 6 months. The more eligible services you add, the more you save - they are simply better together. Ends 06/04/25. Eligible plans required (excl. Prepaid & Watch plans). Mobile and Data plan discount applies to secondary service only. Plans revert to standard price after 6 mths. New services only on the same account. Max 5 per product. T&Cs and eligibility criteria apply. | Optus

2.4K viewsMar 31, 2025

Already an Optus customer? Save $15/mth for 6 months on each eligible plan you add to your existing service. Save on a new mobile, internet or tablet plan - they are simply better together. The more you add, the more you save. Ends 06/04/25. Eligible plans required (excl. Prepaid & Watch plans). Mobile and Data plan discount applies to secondary service only. Plans revert to standard price after 6 mths. New services only on the same account. Max 5 per product. T&Cs and eligibility criteria apply

33.2K viewsMar 4, 2025

Get unlimited data every weekend with Optus Prepaid. Fair Go Policy applies. Ends 16.03.25. Requires an active AutoRecharge on $35, $45 or $55 Optus Flex Plus. Click through to website for full T&Cs. | Optus

92.3K viewsDec 17, 2024

Don’t despair. Get unlimited data every weekend with Optus Prepaid. Fair Go Policy applies. Ends 16.03.25. Requires an active AutoRecharge on $35, $45 or $55 Optus Flex Plus. Click through to website for full T&Cs | Optus

113.9K viewsDec 17, 2024

Don’t despair. Get unlimited data every weekend with Optus Prepaid. Fair Go Policy applies. Ends 16.03.25. Requires an active AutoRecharge on $35, $45 or $55 Optus Flex Plus. Click through to website for full T&Cs. | Optus

30.2K viewsOct 30, 2024

Don’t despair. Get unlimited data every weekend with Optus Prepaid. Fair Go Policy applies. Ends 16.03.25. Requires an active AutoRecharge on $35, $45 or $55 Optus Flex Plus. Click through to website for full T&Cs. | Optus

467.2K viewsOct 10, 2024

Get the Samsung Galaxy A21s for an unbelievable $1/mth when you add a SIM plan and pay it off over 36 months, completely interest free, with OptusPay. Min. cost $378.80. Ends 31/3/21. New and recontracting services only. Discount forfeited if you cancel early. Click to check eligibility & full T&Cs. | Optus

152K viewsMar 5, 2021

Everyone wins every time. Every $40 recharge gets 3 instant wins. Selected plans get double data. Plus, the chance to win 1 of 8 Suzuki Balenos. AU16 with a paid Prepaid Mobile Voice service only. Excludes Prepaid Mobile Broadband service. Ends 21/6/20 11:59pm AEST. See T&Cs for entry limits: optus.com.au/win. Instant Rewards: Claim via SMS after qualifying recharge. Instant rewards must be claimed by 27/6/20 and before next recharge. Double Data: For $40 recharges on eligible plans. Expires on

745K viewsMay 20, 2020

Get $20/mth off on our Everyday Fast nbn® plan over 6 months when you BYO modem. Enjoy fast 100Mbps download speeds at an epic price. No lock-in contract, just flexible, month-to-month plan with unlimited data. Bring your own modem and make the switch today. Ends 25/05/25. 100/18Mbps Typical Busy Period Speeds (7pm-11pm). If applicable, saving includes Standard Intro offer. New services only. Discount applied at checkout. Can be used with Bundle Discount. BYO modem must be compatible. Fair Go po

27.7K viewsMay 8, 2025

Get connected quickly with an Optus Prepaid eSIM. Enjoy 40GB for just $13 on your first 28 days, on the $35 AutoRecharge plan. You'll get 40GB on the first 3 recharges, then 20GB. Get connected faster with an Optus Prepaid eSIM. Skip the SIM, connect online and order your Optus eSIM today. SIM sale ends 25/09/25. 40GB for first 3 recharges only, then 20GB. New services only. eSIM requires compatible device. T&Cs apply. | Optus

15K views8 months ago

Save this EOFY with the hottest offers on smartphones at Optus. Available while stocks last. 🕓 | Optus

48K viewsMay 29, 2020

A new way to internet. At a price you'll love. Upgrade your home with our Optus Ultra WiFi 5G Modem. Access super-fast 5G speeds for a faster and more reliable internet connection. Just plug in and connect your home wirelessly so you can stream, create and collaborate with ease. Switch to any Optus 5G internet plan and get the 5G Modem included at no extra cost, when you stay connected for 36 months. 5G available in selected areas. Actual speeds may vary and are limited by the plan speed. Based

603.9K viewsJul 24, 2024

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